If you are unhappy with a item purchased, please contact us within 7 days of purchase at bigskybloomsmd@gmail.com. In the event of a extreme weather related issue (hail, flooding, tornado, etc) that will effect our ability to provide a service/good that has been pre-paid for, we will refund a partial/full refund depending on the event. If it is for a event, we have the right to reschedule for a different day instead of a refund.